Processes and Policies

Templates, checklists, and more to help with building and updating processes and policies.

Intake and Referral Consistent Practices - Self-Assessment Checklist and Guide

Released 2017/2018 A practical tool to support better intake practices and processes for agencies.

Inclement Weather Cancellation: Recommendation for non-urgent transportation

Released November 2018 This regional recommendation was drafted by service providers to support consistent practices and promote...