Standards and Guidelines

Self assessments and program guideline documents and webinars to help with consistency across CSS.

In-person Volunteer Programs and Services: Return to Service Operational Guidelines

September 2021 The In-person Volunteer Programs and Services – Return to Service Operational Guidelines is a guidance document for...

Recorded Winter 2019 An overview of the regional Adult Day Program Guidelines.

A practical self-assessment template to support programs in reviewing and tracking progress in implementing program guidelines for Meals...

Adult Day Program guidelines

Released 2019 The Transportation Self-Assessment Template helps to support organizations and programs to consider, identify, and discuss...

Released July 2018 Consistent regional guidelines for programs to use in the development of policies, procedures, protocols and training...

Released April 2019 Guidelines to support agencies in developing practices that enhance client experience and service delivery. The...

Released January 2019 A reference document for continuous quality improvement in non-urgent transportation that supports agencies in...